Terms of service

1. The Service

We provide email hosting for domains you own: mailboxes, aliases, webmail, access from mail apps and an admin dashboard. Features and limits of each plan are described on the pricing page.

2. Your account

• You must give accurate information and keep it up to date.
• You are responsible for everything done with your account and your mailboxes, and for keeping passwords safe.
• You confirm you own, or are allowed to use, every domain you add.
• Tell us straight away at the support address if you think an account has been misused.

3. Acceptable use

You must follow our Acceptable use policy. In short: no spam, no illegal content and nothing that harms other people or our network. We may limit or suspend mailboxes that break it.

4. Trial, fees and payment

• New organizations get a free trial. When it ends you need a paid plan to keep using the Service.
• Plans are charged per mailbox, in advance, monthly or yearly. Prices are shown before you pay.
• Adding mailboxes or upgrading during a period is charged for the remaining days. Downgrades take effect at the next renewal.
• Payments are processed by Stripe (cards) and bKash (payments in BDT only), or by bank transfer confirmed by us. We do not store card numbers.

If an invoice stays unpaid, sending is paused 7 days after the due date and the organization is suspended after 21 days. Mail continues to be received while sending is paused. Refunds are covered by our Refund policy.

5. Your data

Your email and files belong to you. We process them only to provide the Service, as described in our Privacy policy.

If your account is suspended for non-payment and stays unpaid for 60 days after the due date, we may permanently delete its data. We remind you before this happens. You can export your mail at any time with any IMAP mail app.

6. Availability and support

We work to keep the Service available at all times and monitor it continuously, but we do not guarantee it will be uninterrupted. Planned maintenance is announced in advance where possible. Support is provided by email and phone during our business hours.

7. Cancellation and termination

There is no long-term contract. You may stop using the Service at any time by turning off automatic renewal and not paying the next renewal invoice, or by asking us to close your organization; the Service continues until the end of the period you paid for, after which the unpaid-invoice steps above apply. We may suspend or end the Service for serious or repeated breaches of these terms, for non-payment, or where required by law.

8. Liability

To the extent allowed by law, we are not liable for indirect or consequential losses, lost profits or lost data caused by events outside our reasonable control. Our total liability for any claim is limited to the fees you paid for the Service in the 12 months before the claim.

9. Changes to these terms

We may update these terms. For important changes we notify account owners by email or in the dashboard at least 14 days before they apply.

10. Governing law

These terms are governed by the laws of Bangladesh, and the courts of Bangladesh have jurisdiction.