Refund policy

1. First payment

If you are not happy, ask for a refund within 7 days of your first paid invoice and we will refund it in full.

2. Renewals and upgrades

Renewals and plan upgrades are not refundable once the new period has started, except where:

• you were charged twice or charged the wrong amount — we refund the difference in full;
• the Service was unavailable for a long period because of a fault on our side — we refund or credit the affected days.

Removing mailboxes or moving to a smaller plan takes effect at your next renewal, so you keep what you already paid for until then.

3. When we do not refund

We do not refund accounts suspended or closed for breaking our Acceptable use policy, or periods in which the Service was available and used.

4. How refunds are paid

Contact support with your invoice number. Approved refunds go back to the original payment method — card, bKash or bank account — within 7 to 10 business days. Bank and bKash charges for the original payment may not be refundable.

5. Cancelling

There is no long-term contract. To stop, turn off “Renew automatically” for your saved card in Billing and do not pay the next renewal invoice, or ask support to close your organization. Your email stays available until the end of the period you paid for; after that the unpaid-invoice steps in our Terms apply, so copy your mail out with any IMAP mail app first.