Getting started
Connect your domain (DNS records)
Which records to add at your domain provider, and why each one matters.
Your domain provider (where you bought the domain, or where your DNS is managed — for example cPanel, Cloudflare, GoDaddy or Namecheap) controls where email for your domain goes. You add a few records there; your website is not affected.
The records
Open Domains in the dashboard and click your domain. You will see the exact values for your domain with a Copy button next to each. They look like this:
| Type | Name | What it does | Required |
|---|---|---|---|
| TXT | _brandmail.yourcompany.com | Proves the domain is yours | Yes |
| MX | yourcompany.com | Delivers incoming mail to your mailboxes | Yes |
| CNAME × 3 | …._domainkey.yourcompany.com | Signs outgoing mail (DKIM) so it reaches the inbox | Yes |
| TXT | yourcompany.com | SPF: lists who may send for your domain | Recommended |
| TXT | _dmarc.yourcompany.com | DMARC: protects your domain from fake senders | Recommended |
Tips that avoid most problems
- Many providers add your domain automatically. If the name field already shows
yourcompany.com, type only the first part (for example_brandmail). - Remove old MX records from your previous email provider, otherwise some mail still goes there.
- You can have only one SPF record. If one already exists, add
include:amazonses.comto it instead of creating a second. - On Cloudflare, set CNAME records to DNS only (grey cloud).
Checking
Press Check now on the domain page. Each record turns green when it is right; if something is wrong we explain what we found and how to fix it. Changes usually show within minutes, but some providers take up to a few hours. We also re-check automatically.
If your domain's DNS is hosted by Pro SolutionX, the dashboard offers a one-click Set up DNS automatically.